70 Firehouse Road - Fairmont, WV - 26554-5988 - Phone 304-368-1625

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Help and How-To

    Trying to find a solution to your computer issues? Looking for technical support information and don't know where to turn? Layman's PC Sales and Service is here to help you help yourself with everything from information and tutorials, to useful links for services and applications Layman's PC uses everyday to keep user's computer systems operating smoothly. If you get in over your head, try out the FREE Tech Support Chat(currently down), or contact Layman's PC to setup a remote computer repair service session.

    Please visit the sections below to try and find a solution to your computer issues. With the nature of the computer industry, things change allot, and things change fast. Layman's PC will strive to keep adding content and information to these support pages to give you the help you need to fix your everyday computer issues. So check back often!

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  1.     Research Windows Event Logs issues at EventID.Net: The Event ID database contains 11,089 event IDs and 591 event sources, with 18,164 comments provided by 3,880 contributors, and 1,270 submitted events or comments pending validation. EventID.Net was initiated by Altair Technologies Ltd in February 2001 and since then, there were 80,260,766 queries performed against the database.  Research your error events on EventID.Net to find solutions to your computer problems.
  3. Visit EventID.Net

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  1.     Layman's PC recommends Symantec's "Norton Internet Security" to be installed on all systems that use the internet. Norton Internet Security is a product suite that contains Norton Anti-Virus, Norton Personal Firewall, and Norton Anti-Spam. It provides the highest level of protection and stability over any product tested to date. This should only be installed when no other antivirus is present on the system. Need a trial version?  Click Here for a 30 day trial of Norton Internet Security! 
  3. Click here for Norton Internet Security 30 day Free Trial

SpeedTest.NET Internet Speed Test

  2. Not sure if your internet connection is performing as it should?
  3.     Diagnostics start with testing the speed to ensure you are getting the speeds your ISP advertises.
  4. Testing as part of your general PC maintenance tasks can also help identify minor issues before they become BIG headaces.  SpeedTest.NET can store and log your past tests so you can track your connection speed trends.
  6. Test your connection from servers worldwide.

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  1. Need a free real-time antivirus solution? Try Microsoft Security Essentials!
  2.     Microsoft Security Essentials is a free download from Microsoft that is simple to install, easy to use, and always kept up to date so you can be assured your PC is protected by the latest technology. It’s easy to tell if your PC is secure — when you’re green, you’re good. It’s that simple.  This should only be installed when no other antivirus is present on the system. 
  4. Click here to visit Microsoft Security Essentials home page for more information and download.

SpeedTest.NET Internet Troubleshooting & Optimization

  2. Check out the articles and message forums for information to optimize or troubleshoot your internet connection.
  5. www.broadbandreports.com

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  1.     Click above for a tutorial and download to run Norton Power Eraser from Symantec. Norton Power Eraser is a free tool that can be downloaded and run to remove threats from your computer. You can run this tool to scan for threats in Normal or Safe mode and works with your existing antivirus program. 
  3. Norton Rescue Tools - Power Eraser

placeholder Microsoft Safety Scanner

  1.     The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.
  4. Microsoft Safety Scanner

Seagate Data Recovery Services Hard Drive Data Recovery Services

  1. Layman's PC Sales and Service has a long partnership with Seagate, being the only brand of hard disk drive used in all Layman's PC Systems and Servers.  They have proven themselves a market leader; in terms of quality, longevity, and cutting edge technology advances.  Layman's PC has now partnered with Seagate Data Recovery Services.  They are a logical choice when needing data recovery.  Who better to disassemble a drive for recovery purposes than one of the largest hard drive makers in the world?
  2. Call Layman's PC to discuss your data recovery needs, or contact Seagate Recovery Services directly via the referral link below.
  4. Seagate Recovery Services