Remote Services application operation instructions

 

After downloading the client software, you'll have the following icon on your desktop.

Start the program by either clicking or double-clicking the icon (which will depend on the settings on your system), and the window below will appear.

 

The interface is quite simple.

First, call Layman's PC to schedule your remote service session and to describe your issues.  After setting up the session with Layman's PC you simply double-click the text that says "Double click here to start...". This will initiate a connection to Layman's PC and allow your computer to be controlled and viewed by the technician.

There is a "More Info" button that brings you to this site, and an "Exit" button that closes the application.

Warning: If you do not click directly on the "Double click here..." text you will receive the following error:

If this appears, simply click ok and try again; double clicking the words "Double click here to start your Remote Session."

Note: If you run firewall software, you will receive an alert about a new program accessing the internet, be sure to allow/unblock access for the remote service application to work.

If you need assistance please click here to contact Layman's PC.